7-Day Defect Return Policy

We accept returns for products that are received with a manufacturing defect or damage caused during transit.

How to Request a Return

To request a return, please contact us within 7 days of receiving your order and provide:

• Order number
• Description of the issue
• Clear photographs of the product
• Video evidence, if requested

Return Eligibility

A return may be accepted if:

• The product has a manufacturing defect
• The product was damaged during transit
• The product received is significantly different from the product ordered

The product may be required to be returned in its original packaging along with all accessories and components.

Non-Returnable Situations

• Change of mind
• Incorrect product selection by the customer
• Damage caused by improper installation, handling or use
• Normal wear and tear
• Damage caused by electrical issues or voltage fluctuations
• Products modified or repaired by the customer or a third party
• Claims made after 7 days of delivery

Refunds

Once the returned product is received and inspected, we will determine whether the product qualifies for a refund.

Approved refunds will generally be processed within 5–7 business days after the refund is approved.

The refund will be processed to the original payment method wherever possible.

Replacement

Depending on product availability and the nature of the issue, Kaashtra may offer a replacement instead of a refund.

Order Cancellation

Cancellation requests may be accepted only if the order has not already been processed or dispatched.

Once an order has been dispatched, cancellation may not be possible.

Contact Us

Email: kaashtra@gmail.com

Phone: +91 7802028185